Shopify Inbox
Turn browsers into buyers using the power of chat
Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.
Don't have a Shopify store? Get started with a 3-day free trial.
How Shopify Inbox works
Harness powerful insights
Turn conversations into checkouts
Cart actions
Get insights into what customers have in their cart when you talk to them using online store chat.
Discount codes
Share custom discount codes over chat to close sales and turn a one-time shopper into a loyal customer.
Message classification
Identify conversations that are likely to lead to a sale with automatic message classification.
More than customer support
70% of Shopify Inbox conversations are with customers making a purchasing decision
Empower yourself and your team
Help more customers in less time
Instant answers
Save time and let customers get quick answers to common questions about shipping, returns, and more.
Quick replies
Keep your brand consistent, and use saved response shortcuts to help customers quickly.
Order status
Spend less time on customer support and send automated order status updates over online store chat.
Shopify Inbox is a powerful tool... it helps me rescue sales after spending time, money, and energy getting a customer to that point. It pays huge dividends.
Rennie Wood
Owner, Wood Wood Toys
The power to chat on your terms
Customers expect answers fast, and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.
Turn browsers into buyers using the power of chat
Shopify Inbox is a free business chat app built right into your admin.
Don't have a Shopify store? Get started with a 3-day free trial.
